Home Frequently Asked Questions (FAQs)

Frequently Asked Questions

Answers to common questions about our oil, services, and support.

What kind of products can I find on the Shell Lubricants Egypt online store?

You can find a wide range of Shell products, including engine oils for cars and motorcycles, such as Shell Helix and Shell Advance. Coolants for different car engines and engine oils for diesel and heavy-duty trucks as Shell Rimula. The store offers mineral, semi-synthetic, and fully synthetic oils to suit different vehicle needs.

How do I choose the right oil for my vehicle

The website offers filters to help you select the right product based on:

Brand: Shell Helix, Shell Advance
Motor Oil Type: Mineral, Semi-Synthetic, Fully Synthetic
Mileage (KM): From 0 to 350,000+
Vehicle Type: Scooters, older vehicles, modern vehicles, high-performance cars, etc.
Oil Drainage Interval (KM): 1,000, 5,000, 10,000+

Are the products sold on this website genuine

Yes, this is the official Shell Egypt website, and all products are 100% genuine and original.

How do I place an order

All orders must be placed through the website. You can add products to your shopping cart and proceed to checkout.

What payment methods are accepted

The website offers Cash on Delivery, Cards online payments, E-Wallets & Instapay upon delivery.

How can I track my order

You can track your order through our call center number when they contact you to confirm order delivery to your zone as per the lead time stated on the website for each delivery zone.

Where do you deliver

The website delivers to addresses within Egypt (Except for North Sinai).

Can I change my delivery address

If you need to change the delivery address, you will have to cancel the original order and place a new one with the updated address. This is done to reduce fraudulent activity and ensure high-quality service.

Is there a delivery charge

Delivery charges are the costs undertaken by the shipping partner to bring the order to your delivery address and this will be calculated at the checkout page.

What is your return policy

To return an order, the product must be unused and in the same condition as it was delivered and should be within 14 days of receiving the order. You can arrange a return by calling the customer service team at +201096040050 or by contacting them through our social media.

How can I cancel my order

You can cancel your order up to 5 hours before the scheduled delivery time by calling the customer service team at+201096040050

How can I contact customer service

You can call the customer service team at+201096040050 from 10:00 am to 5:00 pm daily. You can also contact them through the online form on the "Contact Us" page.